Made right, or remade. If your frames arrive damaged, faulty, printed wrong or not what you ordered, let us know within 10 days of delivery and we'll remake the affected frames free — or refund them if we can't. Nothing arrived 5 working days after dispatch? We'll send it again. We reply within one working day.
Every wall is made from your photos, so we check your images before printing and you can cancel within an hour of ordering. Because it's made just for you, we can't take change-of-mind returns or remake for photo resolution, crops you approved, or normal screen-to-print colour differences. Your statutory rights are unaffected.
Use Order status to see the latest progress. Enter the email address used at checkout and your order number.
What each stage means
- Order placed — we have received your order. You can cancel while the Cancel order button is shown, normally for about the first hour after payment.
- Preparing your order — your order has been released for production and your personalised prints and frames are being made. It can no longer be cancelled.
- Shipment on the way — your order has been dispatched.
Tracking is shown once your order has been dispatched when the carrier provides it. It can take a little time for the carrier's first scan to appear.
More than one parcel
An order can arrive in more than one parcel. Each parcel may have its own tracking details and arrive at a different time, so check the full order before reporting an item missing.
If nothing has arrived 5 working days after dispatch, we'll send it again. Email [email protected] with your order number. We reply within one working day.
Read more about delivery times, damaged, faulty or incorrect orders and our delivery terms.