If an item arrives damaged, faulty, not as described or different from what you ordered, email [email protected] with:
- Your order number.
- A clear description of the issue.
- Clear photographs of the whole product and the affected area.
- Clear photographs of the inner and outer packaging.
- A photograph of the delivery label if the wrong item arrived.
Keep the product and all packaging while we review the issue. We will assess the information and explain the next steps. We do not ask you to return a damaged item unless we confirm that with you.
The personalised, made-to-order nature of our products does not affect your statutory rights when goods are faulty, damaged, not as described or incorrect.
You can find the order details in Order status. Also read our returns policy, where is my order? and the faulty or damaged goods terms.