Made right, or remade. If your frames arrive damaged, faulty, printed wrong or not what you ordered, let us know within 10 days of delivery and we'll remake the affected frames free — or refund them if we can't. Nothing arrived 5 working days after dispatch? We'll send it again. We reply within one working day.
Every wall is made from your photos, so we check your images before printing and you can cancel within an hour of ordering. Because it's made just for you, we can't take change-of-mind returns or remake for photo resolution, crops you approved, or normal screen-to-print colour differences. Your statutory rights are unaffected.
What to send
If an item arrives damaged, faulty, not as described or different from what you ordered, email [email protected] with:
- Your order number.
- A clear description of the issue.
- Clear photographs of the whole product and the affected area.
- Clear photographs of the inner and outer packaging.
- A photograph of the delivery label if the wrong item arrived.
Keep the product and all packaging while we look at this. We do not ask you to return a damaged item unless we confirm that with you.
You can find the order details in Order status. Also read our returns policy, where is my order? and the faulty or damaged goods terms.