Every Hang product is made especially for you after you place your order. Your photographs are printed and framed to your specification, so the finished product is personalised and cannot be resold.
Change-of-mind returns
We cannot accept a return or offer a refund because you have changed your mind. The usual 14-day cancellation right for online purchases does not apply to goods that are made to your specification or clearly personalised.
This includes deciding that you would prefer a different photograph, size, frame or mount.
Cancelling or changing an order
Check Order status to see whether your order can still be cancelled. If the Cancel order button is shown, cancellation is available. This is normally for about the first hour after payment, until the order is released for production.
A successful cancellation starts a full refund automatically; the time it takes to appear in your account depends on your bank or payment provider.
Orders cannot be edited after payment. If you notice a mistake while cancellation is available, cancel the order and place a new one. Once the cancellation button is no longer shown, the order can no longer be changed or cancelled.
Damaged, faulty or incorrect products
The made-to-order exception does not affect your statutory rights. Read what to send us about a damaged, faulty or incorrect order, then email [email protected] with the requested details.
For more information, read how to change or cancel an order, check Order status, or see the full made-to-order terms.