Made right, or remade. If your frames arrive damaged, faulty, printed wrong or not what you ordered, let us know within 10 days of delivery and we'll remake the affected frames free — or refund them if we can't. Nothing arrived 5 working days after dispatch? We'll send it again. We reply within one working day.
Every wall is made from your photos, so we check your images before printing and you can cancel within an hour of ordering. Because it's made just for you, we can't take change-of-mind returns or remake for photo resolution, crops you approved, or normal screen-to-print colour differences. Your statutory rights are unaffected.
Cancelling or changing an order
Check Order status to see whether your order can still be cancelled. If the Cancel order button is shown, cancellation is available. This is normally for about the first hour after payment, until the order is released for production.
A successful cancellation starts a full refund automatically; the time it takes to appear in your account depends on your bank or payment provider.
Orders cannot be edited after payment. If you notice a mistake while cancellation is available, cancel the order and place a new one. Once the cancellation button is no longer shown, the order can no longer be changed or cancelled.
Damaged, faulty or incorrect products
Read what to send us about a damaged, faulty or incorrect order, then email [email protected].
For more information, read how to change or cancel an order, check Order status, or see the made-to-order terms and the faulty or damaged goods terms.